How do I check in at the venue?
Use the appropriate lane and flash your Luma’s e-ticket QR code via your phone when it’s your turn for the door crew to verify. The lanes are:
- VIP Sofa/Table Ticket Holders
- General Guestlist & Ticket Holders
- Walk-ins
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Do I need to queue if I’m on the guestlist?
Yes, use the designated Guestlist lane for faster check-in. Guestlist passes are valid for check-ins strictly before 12 midnight. Any check-in after that will not be entertained. We strongly advise checking in before 11pm to avoid peak period.
I have a sofa/table booking. Do I queue?
Yes, use the VIP Sofa/Table lane to check-in. Our crews at the door will assist you further. Table/sofa reservations are held until midnight. After that, they will be released back to the public. To avoid the peak period, we strongly recommend arriving with your group and checking in together before 11 PM to secure your reservation.
I’m under someone else’s reservation/guestlist but I do not have the QR code with me. What should I do?
For sofa/table reservations, contact the main booker to come to the door for confirmation to facilitate your entry. For general guestlist, all entitled guestlist pass holders will receive their own QR code before the event. If you do not have one, scan the QR code to buy yourself a door ticket instead.